For answers to questions not listed here, please call us at 626.229.9191 x564 or complete the Customer Service Request Form  

I want to place an order
Orders can be placed through our Sales department. They can be reached by phone at 626.229.9191 x563, or via email at sales@guidancesoftware.com.

I want information about your classes
Please contact our Training department at 626.229.9191 x566 or visit our Training & Certification pages. You can also reach Training via email at training@guidancesoftware.com.

I need technical support for my software
Please contact our Technical Support department at 626.229.9191 x565 or fill out the Online Tech Support Request Form.

I need technical support for my Tableau item
Please contact our Tableau support team at support@tableau.com, or by phone at 262.522.7890.

I need to renew my service agreement
Please contact maintenance renewals team at salesmaintenancerenewal@guidancesoftware.com.

I want to update my contact information
Please complete the Customer Service Request Form and include detail related to the items that need to be updated. Please reference your dongle ID or order number whenever possible.

I need an invoice
Please send an e-mail to accountsreceivable@guidancesoftware.com. or call 626.229.9191 x502. Please include the following information:

• Name of person who placed the order
• Quote or order number, if available
• Purchase order number, if available
• Invoice address and contact person

I don’t understand the charges on my invoice
Please send an e-mail to accountsreceivable@guidancesoftware.com. or call 626.229.9191 x502. Please include the following information:

• Quote or order number, if available
• Purchase order number, if available
• Detail related to the item in question

How do I access my software downloads
For all EnCase version 6 and version 7 products, including modules and EnLicenses, please click on the following link and register your license. You will receive your downloads via email approximately fifteen minutes after registration.

• MyAccount Registration  

How do I change the point of contact for software updates
Each dongle can be registered to a single point of contact at your organization. If this point of contact has changed, or you want to request your software updates be resent, please register your dongle at the link below.

• MyAccount Registration  

I want to track my order
Please complete the Customer Service Request Form to obtain shipping information on your order. Please include the following information:

• Name of person who placed the order
• Quote or order number, if available
• Purchase order number, if available
• Product ordered

I have a lost, broken, or defective security key
For questions about lost, broken or defective EnCase security keys, please contact Customer Service via phone at 626.229.9191 x564 or using the online Customer Service Request Form. If you know that you will need a replacement dongle, please download the appropriate form below and fax it to Customer Service (fax number is located on the form). Please note that there may be fees assessed for the replacement of your item, and licensing must be verified prior to replacement. Forms received by 12:00 p.m. Pacific Time with be processed for shipping on the date received (pending validation and appropriate payment information).

• EnCase® Security Key RMA Form 

If you have a question about the above process please complete the Customer Service Request Form Please include the following information:

• Product Serial Number
• Product Type
• Quote or order number, if available